Refund policy
Our promise We want you to be happy with your purchase. Because our products are dietary supplements (consumable health products), we cannot accept returns of opened products for hygiene and safety reasons.
Damaged, defective or wrong items If your order arrives damaged, defective, misprinted, or you received the wrong item, we will send a free replacement or issue a full refund. To make a claim:
- Email within 30 days of receiving your order.
- Include your order number, a short description of the problem, and a clear photo of the product and packaging.
- We will reply within 48 hours. Approved replacements ship within 3 business days; approved refunds are issued to your original payment method.
Lost in transit If your package is lost in transit, contact us within 30 days after the estimated delivery date for a free replacement or full refund.
Unopened products / change of mind If you change your mind, contact us within 30 days of delivery. Refunds for unopened, sealed products are handled case by case; return shipping for change-of-mind returns is paid by the customer. Please contact us before sending anything back — items sent back without prior approval cannot be accepted.
Order cancellations You can cancel your order free of charge before it has been dispatched. Email barao.tt@gmail.com as soon as possible with your order number.
Refund timing Once approved, refunds are processed within 5 business days. Depending on your bank, it may take an additional 5–10 business days to appear on your statement.
Discounts and bundles Refunds for bundle purchases are calculated based on the discounted price actually paid.